A self-service environment (Part 7)

The internet allows websites such as Amazon, eBay, Nation west or any other site that requires bank card details, you can do self service where the customer goes through step by step procedures to carry out tasks such as purchasing products or depositing/withdrawing money. The fact that customers get so much independence when purchasing products makes it much easier for them and the company, as it normally has home delivery. Usually after completing a purchase, the customer has an option to share via social network services, meaning they can share their accomplishments to their friends, encouraging them to visit the site and purchase, also. Although this may seem very positive, this also has it's negatives too, for example, it breaks the social skills of a person just going shopping regularly to a store and purchasing their items physically, resulting in a big cause for laziness.

With how successful this method is, this has put some companies out of business, for example blockbusters. Netflix is a website at which users can rent movies on-line and stream them, with this, it means that blockbusters doesn't have a purpose any more, as they do they same concept but you have to go to a local store and rent a physical copy. with the convenience of nearly everyone having internet now, people would rather rent an on line movie than go to a local store, giving the companies less business and slowly shutting them down.